Dear Volunteers,
As part of our visitor-facing teams, we wanted to ensure you are all aware of the changes happening in the Shop and Bistro in mid-June, and that you are equipped with information to answer to any questions or concerns that visitors might raise to you directly. As of Tuesday May 19, AGO members were made aware of these changes via direct email, and a public announcement is planned for Tuesday, May 26.
What is happening, in more detail:
This summer, the AGO is re-imagining its retail experience. As a result, both the Shop and Bistro will close temporarily as of June 22. The goal of this ambitious project is to update the visitor welcome and foster even more opportunities for creativity and connection.
The renovation is expected to be completed in late fall and we can’t wait to welcome visitors to our new Shop and Café. In the meantime, this renovation will impact museum operations temporarily.
Retail and Bistro Closure Timeline:
- Monday, June 15: the upper level of the Shop will close.
- Monday, June 22: the lower level of the shop and the Bistro will close.
The retail refresh is expected to be completed in November 2026, in anticipation of the opening of the Dani Reiss Modern & Contemporary Gallery in 2027.
During this temporary closure, visitors, staff and volunteers will not be able to access either space until the Shop reopens. Although the Bistro is not being renovated, it will temporarily close during the refresh to accommodate the extensive renovation work being done in the Shop. It will reopen at the same time as the Shop.
This project is designed by B+H Architects and CHIL Interior Design, and made possible by the RBC Foundation Community Infrastructure Fund (CIF). This refresh will provide more creative ways for AGO visitors to connect, create, and explore while at the Gallery. Alongside adding new wood and glass fixtures, the Shop will be transformed to include additional seating, a dedicated maker space, a new coffee bar and access to public washrooms. Art prints, books, and Indigenous-designed products will be available for purchase by visitors, staff, and volunteers.
Alternatives to the Shop and Bistro During the Refresh
Retail
- Starting Tuesday, June 16, satellite retail kiosks will be available throughout the Gallery, including a pop-up shop near coat check, accessible to the public without admission.
- The Shop will expand its product availability online through ShopAGO.
F&B
- As of Tuesday, June 22, AGO Members and staff/volunteers/visitors will be able to access the Espresso Bar and Members’ Lounge. A variety of food and beverages will continue to be served at these locations.
- The Grange House will provide food service for everyone (members/staff/volunteers/visitors)
- Members only will have exclusive access to the Grange Library during this time, which will be temporarily designated as the Norma Ridely Members’ Lounge for the duration of the refresh.
We want to thank you for your support during this time of renovation.
Other questions can be directed to Herman Lo, Senior Director, Visitor Experience & Commercial Enterprises at [email protected]